Insights

Research on the system veterans' claims actually move through — published openly, sourced from public data, written for the people doing the work.

The Dole Act's Section 302: What It Means for County and Tribal Service Officers

The first-ever federal grant program for county and tribal veteran service offices — what it funds, who it's for (and not for), the honest status of the money, and five things an office can do before the application window ever opens. July 2026 · 6 min read

Read the explainer
Before You Trust AI With a Veteran's File: Seven Questions for Any Vendor

AI is arriving in claims work whether anyone invited it or not. A practical checklist for accredited service officers to separate a real tool from a risk — written to be used on us, too. June 2026 · 5 min read

Read the checklist
The State of Veterans' Claims Capacity — 2026

A million new claims a year. Thirteen thousand accredited helpers. A multibillion-dollar industry growing in the gap between them. What the public data says about the free help every veteran is entitled to — and what it will take to fix the math. June 2026 · 8 min read

Read the report